General Terms and Conditions
Preamble
Welcome to our website!
Thank you for choosing our company and for placing your trust in us.
The following General Terms and Conditions (GTC) contain the rules applicable to browsing and purchasing on our website. This document was prepared using the Sellvio GTC generator.
If you have any questions regarding the content of the GTC, the operation of the website, the products, or the purchase process, or if you would like to discuss your individual requirements with us, please contact our customer service using one of the contact details provided.
Legal notice: details of the Service Provider (Seller, Business)
Name: David's Garage
Registered office: 2120 Dunakeszi, Mihály utca 15.
Company registration number: 50295342
Tax number: 67480526-1-33
Representative: Szoták Dávid László
Telephone number: +36204692125
E-mail: [email protected]
Website: davidsgarage.hu
Hosting provider details
Name: Sonrisa Informatikai Kft.
Name of representative: Szurdi Miklós (managing director), method of representation: independent
Registered office: Hungary, 1138 Budapest, Népfürdő utca 22, 1 108
Company registration number: 01 09 877659
Tax number: 13873222-2-41
Account-holding bank and bank account number: Erste Bank Zrt.: 11600006-00000001-99676587
Definitions
Goods: Movable items offered for sale in the selection available on our website, including:
- water, gas and electricity sold in a container, bottle or otherwise in a limited quantity or specified volume;
- and also movable items that contain or are connected to digital content or a digital service in such a way that, without the relevant digital content or digital service, the goods could not be used as intended.
Goods containing digital elements: A movable item that incorporates digital content or a digital service, or is closely connected with them, and is unable to perform its function without the relevant digital content or digital service.
Digital content: Data produced or supplied in digital form.
Parties: The Seller and the Buyer collectively.
Consumer: A natural person acting outside the scope of their profession, independent occupation or business activity.
Consumer contract: A contract in which one of the parties qualifies as a consumer.
Functionality: The ability of goods containing digital elements, digital content or a digital service to perform the functions required for their intended operation.
Manufacturer: The producer of the Goods, or, in the case of imported goods, the importer bringing the goods into the territory of the European Union, and any person indicated as manufacturer on the packaging, trademark or other distinguishing mark of the goods.
Interoperability: The ability of goods containing digital elements, digital content or a service to cooperate with hardware or software of a different type.
Compatibility: The ability of goods containing digital elements, digital content or a service to work together, without conversion, with hardware and software serving a similar purpose.
Website: The website operated by the Seller, serving as the platform for concluding contracts.
Durable medium: Any instrument enabling the recipient to store data addressed personally to them for a long period in unchanged form and to access such data.
Means enabling distance communication: Any means enabling the conclusion of a contract without the simultaneous physical presence of the parties. Such means may include, for example, the internet, telephone, fax, printed form or an advertisement with an order form.
Distance contract: A consumer contract concluded within an organised distance-selling system, exclusively by means of distance communication.
Business: A natural or legal person acting within the scope of their professional or business activity.
Buyer / You: The person who makes an offer to purchase through the Website and thereby concludes a contract with the Seller.
Warranty: In the case of contracts concluded between a consumer and a business, warranty shall be understood as follows:
- Voluntary warranty: An obligation voluntarily undertaken by the business, in addition to or in the absence of statutory obligations, for the proper performance of the contract.
- Mandatory warranty: A warranty based on law and binding on the business.
Purchase price: The consideration payable for the Goods and for the supply of digital content.
Applicable legislation
The Contract is governed by Hungarian law, and in particular by the following legislation:
- Act CLV of 1997 on consumer protection
- Act CVIII of 2001 on electronic commerce services and certain issues related to information society services
- Act V of 2013 on the Civil Code
- Government Decree 151/2003 (IX.22.) on mandatory warranty for durable consumer goods
- Decree 10/2024 (VI.28.) of the Ministry of Justice on determining the range of durable consumer goods subject to mandatory warranty
- Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses
- NGM Decree 19/2014 (IV.29.) on the procedural rules for handling warranty and guarantee claims relating to goods sold under contracts between consumers and businesses
- Act LXXVI of 1999 on copyright
- Act CXII of 2011 on informational self-determination and freedom of information
- REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (28 February 2018) on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or place of establishment within the internal market, and amending Regulation (EC) No 2006/2004 and Regulation (EU) 2017/2394 and Directive 2009/22/EC
- REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (27 April 2016) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
- Government Decree 373/2021 (VI. 30.) on the detailed rules of contracts between consumers and businesses for the sale of goods and for the supply of digital content and digital services
Scope and acceptance of the General Terms and Conditions (GTC)
These General Terms and Conditions (hereinafter: GTC) determine the content of the contractual relationship created through the Website, in addition to the applicable mandatory statutory provisions. The GTC contain the rights and obligations between the Buyer and the Seller, the conditions for the conclusion of the contract, performance deadlines, payment and delivery conditions, liability rules, and the method of exercising the right of withdrawal.
The technical information necessary for the use of the Website, insofar as it is not contained in these GTC, is provided by other information available on the Website.
Before finalising the order, the Buyer is obliged to become familiar with and accept the provisions of these GTC.
Language and form of the contract
The language of contracts falling under these GTC is Hungarian.
These contracts are concluded electronically, do not qualify as written contracts, and are not filed by the Seller.
Complaint handling and enforcement options
If you suffer an individual violation of rights or interests in connection with the purchased goods or the activities of the Seller or a person acting on behalf of the Seller, you may submit your complaint using any of the following contact details:
- In writing via the online interface: davidsgarage.hu
- In writing via the following e-mail address: [email protected]
- In writing by post: 2120 Dunakeszi, Mihály utca 15.
It is important to note that warranty and guarantee claims are assessed under separate legislation and are not handled under the rules of the Consumer Protection Act.
A consumer protection complaint, which does not qualify as a guarantee or warranty claim, may be submitted orally or in writing. Oral complaints are examined immediately and, if an immediate solution is not possible, minutes are taken and provided to the consumer.
The business is obliged to examine an oral complaint immediately and remedy it as necessary. The business is obliged to examine an oral complaint without delay and, where possible, remedy it immediately. If the consumer does not agree with the way the complaint is handled, or if immediate examination is not feasible, the business is obliged to take minutes of the complaint and its own position.
A copy of the minutes shall:
- be handed over to the consumer on site in the case of an oral complaint communicated in person,
- and, in the case of a complaint submitted by telephone or other electronic communications service, be sent no later than within 30 days together with a substantive reply according to the rules applicable to written complaints. The minutes taken of the complaint must contain the following:
- the consumer's name and address,
- the place, time and method of submitting the complaint,
- a detailed description of the consumer's complaint and a list of the documents and other evidence presented by the consumer,
- the business's statement regarding its position on the consumer's complaint, if the complaint can be examined immediately,
- the signature of the person taking the minutes and, except for oral complaints submitted by telephone or other electronic communications service, the signature of the consumer,
- the place and time of taking the minutes,
- in the case of an oral complaint submitted by telephone or other electronic communications service, the unique identification number of the complaint.
Written complaints must, unless otherwise provided by EU law, be answered by the business in writing within 30 days of receipt in a verifiable manner, and arrangements must be made to send the response. If the complaint is rejected, the business must send its position to the consumer in writing, with reasons. In this case, information must also be provided as to which authority or conciliation body the consumer may contact, depending on the nature of the complaint. The information must include the name, address, telephone number, electronic contact details and postal address of the competent organisation. The Seller has not made a general declaration of submission.
Enforcement options – if complaint handling does not lead to a result
Consumer protection procedure
The consumer is entitled to lodge a complaint with the consumer protection authority competent according to their place of residence if they believe that their rights have been infringed. Following the report, the authority decides whether to conduct the procedure. Consumer protection authority tasks are performed at first instance by the government offices of the capital city and the counties, whose contact details are available on the following page:
Budapest Capital Government Office, Consumer Protection Department
Address: 1117 Budapest, Prielle Kornélia utca 4/b.
Postal address: 6001 Kecskemét, Pf. 189.
E-mail: [email protected]
Telephone number: (1) 450-2598
Website: kormanyhivatalok.hu/korma … ogyasztovedelmi-foosztaly
Jurisdiction: the territory of the capital city of Budapest
Bács-Kiskun County Government Office, Consumer Protection Department
Address: 6000 Kecskemét, Szent István krt. 19/A.
Postal address: 6001 Kecskemét, Pf. 189.
E-mail: [email protected]
Telephone number: 06 76 795 710
Website: kormanyhivatalok.hu/korma … ezesi-es-fogyasztovedelmi
Jurisdiction: Bács-Kiskun county
Békés County Government Office, Consumer Protection Department
Address: 5600 Békéscsaba, József Attila u. 2-4.
Postal address: 5600 Békéscsaba, József Attila u. 2-4.
E-mail: [email protected]
Telephone number: +36 66 546 150
Website: kormanyhivatalok.hu/korma … ezesi-es-fogyasztovedelmi
Jurisdiction: Békés county
Csongrád-Csanád County Government Office, Consumer Protection Department
Address: 6722 Szeged, Rákóczi tér 1.
Postal address: 6722 Szeged, Rákóczi tér 1.
E-mail: [email protected]
Telephone number: 06 62 680 532
Website: kormanyhivatalok.hu/korma … ngedelyezesi-meresugyi-es
Jurisdiction: Csongrád-Csanád county
Győr-Moson-Sopron County Government Office, Consumer Protection Department
Address: 9022 Győr, Türr István utca 7.
E-mail: [email protected]
Telephone number: +36 96 795 950
Website: kormanyhivatalok.hu/korma … ngedelyezesi-meresugyi-es
Jurisdiction: Győr-Moson-Sopron county
Heves County Government Office, Consumer Protection Department
Address: 3300 Eger, Kossuth L. u. 9.
Postal address: 3301 Eger, Pf. 216.
E-mail: [email protected]
Telephone number: 06 (36) 515-469
Fax: 06 (36) 516-040
Website: kormanyhivatalok.hu/korma … ezesi-es-fogyasztovedelmi
Jurisdiction: Heves county
Komárom-Esztergom County Government Office, Consumer Protection Department
Address: 2800 Tatabánya, Bárdos László utca 2.
E-mail: [email protected]
Telephone number: (34) 309-303
Website: kormanyhivatalok.hu/korma … -muszaki-engedelyezesi-es
Jurisdiction: Komárom-Esztergom county
Somogy County Government Office, Consumer Protection Department
Address: 7400 Kaposvár, Vásártéri út 2.
E-mail: [email protected]
Telephone number: 06 82 510 868
Website: kormanyhivatalok.hu/korma … ngedelyezesi-meresugyi-es
Jurisdiction: Somogy county
Tolna County Government Office, Consumer Protection Department
Address: 7100 Szekszárd, Kiskorzó tér 3.
E-mail: [email protected]
Telephone number: (74) 795-384
Website: kormanyhivatalok.hu/korma … ngedelyezesi-meresugyi-es
Jurisdiction: Tolna county
Veszprém County Government Office, Consumer Protection Department
Address: 8200 Veszprém, Kistó utca 1.
Postal address: 8200 Veszprém, Kistó utca 1.
E-mail: [email protected]
Telephone number: +36 88 550 510
Website: kormanyhivatalok.hu/korma … ezesi-es-fogyasztovedelmi
Jurisdiction: Veszprém county
Pest County Government Office, Consumer Protection Department
Address: 1072 Budapest, Nagy Diófa u.10-12.
Postal address: 6001 Kecskemét, Pf. 189.
E-mail: [email protected]
Telephone number: 06 1 459 4843
Website: kormanyhivatalok.hu/korma … ogyasztovedelmi-foosztaly
Jurisdiction: Pest County
Baranya County Government Office, Consumer Protection Department
Address: 7630 Pécs, Hengermalom u. 2.
Postal address: 7630 Pécs, Hengermalom u. 2.
E-mail: [email protected]
Telephone number: 06 72 795 398
Website: kormanyhivatalok.hu/korma … ngedelyezesi-meresugyi-es
Jurisdiction: Baranya county
Borsod-Abaúj-Zemplén County Government Office, Consumer Protection Department
Address: 3527 Miskolc, József Attila u 20.
E-mail: [email protected]
Telephone number: 06 46 795 779
Website: kormanyhivatalok.hu/korma … i-engedelyezesi-meresugyi
Jurisdiction: Borsod-Abaúj-Zemplén county
Fejér County Government Office, Consumer Protection Department
Address: 8000 Székesfehérvár, Honvéd utca 8.
E-mail: [email protected]
Telephone number: +36 22 501 751
Website: kormanyhivatalok.hu/korma … ngedelyezesi-meresugyi-es
Jurisdiction: Fejér county
Hajdú-Bihar County Government Office, Consumer Protection Department
Address: 4025 Debrecen, Széchenyi utca 46.
Postal address: 4025 Debrecen, Széchenyi utca 46.
E-mail: [email protected]
Telephone number: 06 52 533 924
Fax: 06 52 504 105
Website: kormanyhivatalok.hu/korma … ngedelyezesi-meresugyi-es
Jurisdiction: Hajdú-Bihar county
Jász-Nagykun-Szolnok County Government Office, Consumer Protection Department
Address: 5000 Szolnok, Indóház u. 8.
E-mail: [email protected]
Telephone number: 56/795-165
Website: kormanyhivatalok.hu/korma … i-engedelyezesi-meresugyi
Jurisdiction: Jász-Nagykun-Szolnok county
Nógrád County Government Office, Consumer Protection Department
Address: 3100 Salgótarján, Karancs út 54.
E-mail: [email protected]
Telephone number: 06 32 511 116
Website: kormanyhivatalok.hu/korma … ezesi-es-fogyasztovedelmi
Jurisdiction: Nógrád county
Szabolcs-Szatmár-Bereg County Government Office, Consumer Protection Department
Address: 4400 Nyíregyháza, Hatzel tér 10.
Postal address: 4401 Nyíregyháza, Pf. 77.
E-mail: [email protected]
Telephone number: 06 42 500 694
Website: kormanyhivatalok.hu/korma … -muszaki-engedelyezesi-es
Jurisdiction: Szabolcs-Szatmár-Bereg county
Vas County Government Office, Consumer Protection Department
Address: 9700 Szombathely, Wesselényi u. 7.
Postal address: 9702 Szombathely, Pf. 24.
E-mail: [email protected]
Telephone number: +36/70-705-1435
Website: kormanyhivatalok.hu/korma … ngedelyezesi-meresugyi-es
Jurisdiction: Vas county
Zala County Government Office, Consumer Protection Department
Address: 8900 Zalaegerszeg, Pintér Máté u. 22.
Postal address: 8900 Zalaegerszeg, Pintér Máté u. 22.
E-mail: [email protected]
Telephone number: +36 92 510 530
Website: kormanyhivatalok.hu/korma … ezesi-es-fogyasztovedelmi
Jurisdiction: Zala county
Court proceedings
If no satisfactory agreement is reached in a consumer dispute, the customer is entitled to enforce their claim before a court. Litigation is governed by the rules of Act V of 2013 on the Civil Code and Act CXXX of 2016 on Civil Procedure.
Conciliation board proceedings
If the consumer complaint is rejected, you may turn to the conciliation board competent according to your place of residence or stay, or to a conciliation board of your choice. A precondition for initiating proceedings before the board is that the consumer first attempts to settle the dispute directly with the business.
Unless the consumer requests a personal hearing, the conciliation board conducts the procedure by online hearing, using electronic means that ensure audio and video transmission.
Our business is obliged to cooperate during the procedure, including sending a written response within the deadline upon request by the board, and ensuring that a representative authorised to conclude a settlement is present online during the proceedings.
If the consumer requests a personal hearing, the representative of the business must attend at least online.
More information on Conciliation Boards is available here: bekeltetes.hu
Contact details of the territorially competent Conciliation Boards:
Budapest Conciliation Board
Registered seat: Budapest
Area of jurisdiction: Budapest
Contact:
Address: 1016 Budapest, Krisztina krt. 99. I. em. 111.
Postal address: 1253 Budapest, Pf.:10.
Telephone number: 06-1-488-2131
E-mail: [email protected]
Website: bekeltet.bkik.hu
Borsod-Abaúj-Zemplén County Conciliation Board
Registered seat: Miskolc
Area of jurisdiction: Borsod-Abaúj-Zemplén county, Heves county, Nógrád county
Contact:
Address: 3525 Miskolc, Szentpáli u. 1.
Telephone number: 06-46-501-090, 06-46-501-091
E-mail: [email protected]
Website: bekeltetes.borsodmegye.hu
Fejér County Conciliation Board
Registered seat: Székesfehérvár
Area of jurisdiction: Fejér county, Komárom-Esztergom county, Veszprém county
Contact:
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Telephone number:06-22-510-310
E-mail: [email protected]
Website: bekeltetesfejer.hu
Hajdú-Bihar County Conciliation Board
Registered seat: Debrecen
Area of jurisdiction: Jász-Nagykun-Szolnok county, Hajdú-Bihar county, Szabolcs-Szatmár-Bereg county
Contact:
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Telephone number: 06-52-500-710, +36 52 500 745
E-mail: [email protected]
Website: hbmbekeltetes.hu
Baranya County Conciliation Board
Registered seat: Pécs
Area of jurisdiction: Baranya county, Somogy county, Tolna county
Contact:
Address: 7625 Pécs, Majorossy I. u. 36.
Telephone number: 06-72-507-154
E-mail: [email protected]
Website: baranyabekeltetes.hu
Csongrád-Csanád County Conciliation Board
Registered seat: Szeged
Area of jurisdiction: Békés county, Bács-Kiskun county, Csongrád-Csanád county
Contact:
Address: 6721 Szeged, Párizsi krt. 8-12.
Telephone number: 06-62/549-392
E-mail: [email protected]
Website: bekeltetes-csongrad.hu
Győr-Moson-Sopron County Conciliation Board
Registered seat: Győr
Area of jurisdiction: Győr-Moson-Sopron county, Vas county, Zala county
Contact:
Address: 9021 Győr, Szent István út 10/a.
Telephone number: 06-96-520-217
E-mail: [email protected]
Website: bekeltetesgyor.hu
Pest County Conciliation Board
Registered seat: Budapest
Area of jurisdiction: Pest County
Contact:
Address: 1055 Budapest, Balassi Bálint u. 25. IV/2.
Telephone number: 06-1-792-7881
E-mail: [email protected]
Website: panaszrendezes.hu
Conciliation Board procedure for persons not qualifying as consumers
Under consumer protection regulations, certain organisations specified by law, such as civil organisations, ecclesiastical legal persons, condominium associations and housing cooperatives, may also be entitled to use conciliation board proceedings even if their activity does not qualify as being for consumer purposes. The condition is that the organisation orders, uses or receives the goods not in connection with its business or independent professional activity. The existence of consumer status may be verified and assessed by the Conciliation Board. The general rules of conciliation board proceedings apply to the procedure.
Partial invalidity, code of conduct
If any provision of these GTC violates the law or is invalid, this shall not affect the validity of the other provisions. Such provisions shall be replaced by the applicable statutory provisions.
The Seller does not have a code of conduct within the meaning of the law on the prohibition of unfair commercial practices towards consumers.
Use of the website
Orders require registration; businesses with a tax number may place orders.
Methods and fees of receipt
Personal pickup
You may also collect the ordered Goods in person at our store.
Performance deadline
In the case of a Buyer qualifying as a consumer, unless otherwise agreed, the Seller is obliged to make the Goods available to the Buyer without delay after the conclusion of the contract, but no later than within thirty days.
Based on the above provision, the general performance deadline is a maximum of 30 days, calculated from the date of confirmation of the order. The Seller provides separate information on deadlines that differ from this but do not exceed 30 days for the relevant delivery method.
In the event of delay by the Seller, the Buyer is entitled to proceed in accordance with the provisions of the Civil Code (Act V of 2013).
Reservation of rights, retention of title
If the Buyer did not take over a previous order (except where they exercised their right of withdrawal), or if the shipment was returned to the Seller marked "not claimed", the Seller is entitled to make fulfilment of the new order conditional upon advance payment of the purchase price and delivery costs.
The Seller may withhold delivery of the Goods until it has made sure that the purchase price has been received in full. This also applies to electronic payment solutions and to bank transfer payments where the purchase price is paid in the currency of the Buyer's Member State and, due to exchange conversion or bank charges, the Seller does not receive the full amount.
In such cases, the Seller is entitled to call upon the Buyer to pay the missing amount and may withhold the Goods until the purchase price has been paid in full.
Sales abroad
The Seller does not distinguish between users purchasing in Hungary and users purchasing within the territory of the European Union but outside Hungary. The provisions of the General Terms and Conditions apply uniformly to all Buyers. For the purposes of these terms, a buyer is a natural person or business who/which has a place of residence, establishment or nationality in a Member State of the European Union and purchases products or uses services for final use.
A consumer is a natural person acting for purposes outside their trade, industrial, craft or professional activity.
The default language of communication and sale is Hungarian. The Seller is not obliged to communicate in the official language of the Buyer's Member State.
The Seller is not obliged to comply with specific legal requirements applicable to the given product in the Buyer's Member State (e.g. labelling, sectoral rules), and is not obliged to provide prior information about them.
Unless otherwise provided, all products are subject to Hungarian value added tax (VAT).
Electronic payment during the order is made in the currency determined by the Seller. The Seller is entitled to withhold delivery of the product until it has made sure that the full amount of the purchase price and delivery fee has been successfully received. This also applies where the Buyer pays in another currency and the amount is not received in full due to exchange conversion or bank charges. In such cases, the Seller may call upon the Buyer to pay the difference.
The Seller provides all delivery and receipt options available to Hungarian Buyers to Buyers within the territory of the European Union as well. Thus a non-Hungarian Buyer may also request delivery to the territory of Hungary or to any other Member State according to the delivery methods specified in the GTC. The option of personal pickup is also available.
In addition, a non-Hungarian Buyer may request to organise delivery abroad at their own expense. Hungarian Buyers are not entitled to this right.
If the delivery fee is not paid or the Buyer does not arrange their own delivery by the previously agreed deadline, the Seller is entitled to withdraw from the contract and refund the purchase price already paid.
Consumer information
Information on the right of withdrawal granted to the consumer buyer
Pursuant to Section 8:1(1)(3) of the Civil Code, only a natural person acting outside the scope of their profession, independent occupation or business activity qualifies as a consumer; therefore legal persons may not exercise the right of withdrawal without giving reasons.
Under Section 20 of Government Decree 45/2014 (II. 26.), the consumer has the right to withdraw without giving reasons. The consumer may exercise the right of withdrawal
in the case of a contract for the sale of Goods
in respect of the Goods,
in the case of the sale of several Goods, if individual Goods are supplied at different times, in respect of the last supplied Goods,
in the case of goods consisting of several lots or pieces, in respect of the last supplied lot or piece,
if the goods are to be supplied regularly over a specified period, in respect of the first supply,
The consumer is entitled to withdraw from the contract within 14 calendar days from receipt of the product. This period starts on the day on which the consumer, or a third person designated by the consumer other than the carrier, receives the goods.
It is important to emphasise that the consumer is also entitled to indicate their intention to withdraw between the conclusion of the contract and the receipt of the goods.
If the contract would have been concluded on the basis of the consumer's offer, the consumer may withdraw the offer before the contract is concluded, thereby terminating the binding nature of the offer.
If the Seller fails to inform the consumer about the deadline and conditions for exercising the right of withdrawal (especially the provisions of Section 22 of Government Decree 45/2014 (II.26.)), or about the statutory model withdrawal form, the 14-day withdrawal period is automatically extended by 12 months.
If the Seller provides this information within the extended 12-month period, the withdrawal period expires on the 14th day from the date of the information.
Withdrawal statement and exercise of the consumer's right of withdrawal or termination
The consumer may exercise the right granted under Section 20 of Government Decree 45/2014 (II. 26.) by means of a clear statement to that effect, or by using the model statement that can also be downloaded from the website.
Validity of the consumer's withdrawal statement
The deadline for exercising the right of withdrawal is deemed to have been met if the consumer sends their statement no later than on the last day of the deadline. In the case of written withdrawal, the date of posting is decisive. The consumer bears the burden of proving that the statement was made in time. The Seller is obliged to confirm receipt of the consumer's withdrawal statement electronically.
The Seller is obliged to confirm the consumer's withdrawal statement after receipt on an electronic durable medium.
Seller's obligations in the event of consumer withdrawal
Refund obligation
If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller is obliged to refund the full amount paid, including the delivery fee, within 14 days. The refund does not cover extra costs beyond the least expensive delivery method.
Method of the Seller's refund obligation
In the event of withdrawal or termination in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller refunds the amount due to the consumer using the same payment method as the one used by the consumer. With the consumer's express consent, the Seller may use another payment method for the refund, but the consumer may not be charged any additional fee as a result. The Seller shall not be liable for delay resulting from an incorrect and/or inaccurate bank account number or postal address provided by the Consumer.
Additional costs
If the consumer expressly chooses a delivery method other than the least expensive standard delivery method, the Seller is not obliged to refund the resulting additional costs. In such a case, our refund obligation exists only up to the amount of the general delivery fees indicated.
Right of retention
The Seller may withhold the refund until the consumer has returned the goods or has credibly proven that they have sent them back. The Seller does not accept cash-on-delivery or postage-due shipments.
Consumer's obligations in the event of withdrawal or termination
Return of the Goods
If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), they must return the Goods without delay, but no later than within fourteen days of communicating the withdrawal, or hand them over to the Seller or to a person authorised by the Seller to receive the Goods. The return is deemed to have been completed in time if the consumer sends the Goods before the expiry of the deadline.
Bearing the direct costs of returning the Goods
The direct costs of returning the goods are borne by the consumer. The goods to be returned must be delivered to the address provided by the Seller. If the Seller also sells products in business premises, the consumer may return the goods personally to the business at the same time as exercising the right of withdrawal.
If the consumer exercises the right of termination after performance has begun in the case of a contract concluded away from business premises or at a distance, they must pay the business a proportionate fee for the services provided until the communication of termination. The basis for this is the total consideration specified in the contract, including tax. If the consumer considers this amount disproportionately high, they may prove that the market value of the services provided until termination of the contract is lower, and may request adjustment of the proportionate fee on that basis.
Please note that we cannot accept cash-on-delivery or postage-due shipments; packages returned in this manner will automatically be sent back to the sender.
Consumer's liability for the depreciation of the goods
The consumer is liable for depreciation of the goods only if it results from use beyond the extent necessary for the intended use of the product. This means that the consumer is not liable for trying out the goods to the extent necessary to determine their condition, operation and characteristics, but any use beyond this, especially if it prevents the resale of the product as new, may result in depreciation that the consumer must compensate.
Limitation of the right of withdrawal – when may it not be exercised?
The Seller expressly draws your attention to the fact that you may not exercise your right of withdrawal in the cases set out in Section 29(1) of Government Decree 45/2014 (II.26.):
a. after full performance of a service, however, if the contract creates a payment obligation for the consumer, this exception may be relied on only if performance began with the consumer's express prior consent and with the consumer's acknowledgement that they lose their right of withdrawal once the business has fully performed the contract;
b. in respect of Goods or services whose price or fee depends on fluctuations of the financial market that cannot be influenced by the business and may occur during the deadline set for exercising the right of withdrawal;
c. in the case of non-prefabricated Goods produced on the basis of the consumer's instructions or express request, or Goods clearly personalised for the consumer;
d. in respect of perishable Goods or Goods that retain their quality only for a short time;
e. in respect of sealed Goods that cannot be returned after opening following delivery for health protection or hygiene reasons (We warn you that in respect of sealed goods that cannot be returned after opening following delivery for health protection or hygiene reasons, use necessary to determine the nature, characteristics and operation of the Goods results in the loss of the right of withdrawal.);
f. in respect of Goods which, due to their nature, are inseparably mixed with other Goods after delivery;
g. in respect of alcoholic beverages whose actual value depends on market fluctuations beyond the business's control and whose price was agreed by the parties when concluding the sales contract, but whose performance takes place only after the thirtieth day from conclusion of the contract;
h. in the case of a service contract where the business visits the consumer at the consumer's express request to carry out urgent repair or maintenance work;
i. in respect of the sale of sealed audio or video recordings and computer software copies, if the consumer has opened the packaging after delivery;
j. in respect of newspapers, journals and periodicals, with the exception of subscription contracts;
k. in the case of contracts concluded at a public auction;
l. in the case of contracts for accommodation other than residential services, transport, car rental, catering or services related to leisure activities, where a performance date or deadline specified in the contract has been set;
m. in respect of digital content supplied on a non-tangible medium, if the Seller began performance with the consumer's express prior consent and the consumer simultaneously declared that they acknowledge that they lose their right of withdrawal after performance has begun,
Information on product warranty and statutory warranty relating to the conformity of goods in consumer contracts
This section of the consumer information was prepared on the basis of the authorisation in Section 11(5) of Government Decree 45/2014 (II.26.), taking into account Annex 3 of Government Decree 45/2014 (II.26.).
The Consumer Information applies only to Buyers qualifying as consumers; rules applicable to buyers not qualifying as consumers are included in a separate chapter.
Requirements for contractual performance in consumer contracts
Requirements for contractual performance generally in the case of goods and goods containing digital elements sold under consumer contracts
The conditions for contractual performance are as follows:
- The Goods must correspond to the description, quantity, quality and type specified in the contract and must have the specified functionality, compatibility, interoperability and other characteristics.
- The Goods must be suitable for the purpose that the consumer made known to the Seller before or during the conclusion of the contract and that the Seller accepted.
- They must include all accessories and instructions specified in the contract, including instructions necessary for commissioning and installation, as well as customer support.
- They must also ensure the availability of updates required by the contract.
- In addition to the above, the Goods must also meet usual expectations:
- They must be suitable for the purposes determined by law, technical standards or, in their absence, general market expectations for products of the same type.
- They must have reasonably expected quantity, quality and performance characteristics, including functionality, compatibility, accessibility, continuity and safety. This also includes public statements made by the Seller or participants in the sales chain, for example in advertising or on labels.
- They must include all accessories and instructions that the consumer may expect, including appropriate packaging.
- They must correspond to the characteristics of Goods presented as a sample, made available as a model, or tried in a trial version before conclusion of the contract.
Exceptions: The Goods need not conform to public statements if the Seller can prove that:
- the Seller did not know and could not reasonably have been expected to know the statement;
- the statement was properly corrected before conclusion of the contract;
- the public statement did not influence the consumer's decision to conclude the contract.
Defective performance of a contract for the sale of goods
Defective performance in the case of a contract for the sale of goods
The Seller performs defectively if the defect of the goods results from improper installation, provided that:
- the installation forms part of the sales contract and was carried out by the Seller or by a person acting under the Seller's responsibility; or
- the installation had to be carried out by the consumer, but the defect was caused by incomplete instructions provided by the Seller or, in the case of goods containing digital elements, by the digital service provider.
If the Seller undertook installation, performance is deemed completed only when installation has also been carried out.
In the case of goods containing digital elements
If the contract provides for continuous supply of digital content or a digital service, the Seller is also liable for defects that occur or become apparent within two years from performance, provided that the duration of the service does not exceed two years.
In order to maintain the conformity of goods containing digital elements, the Seller is obliged to:
notify the consumer of every available update necessary for the proper operation of the product, including security updates;
ensure that the consumer receives these updates.
Duration for making updates available:
- in the case of a one-off digital service: for the period reasonably expected based on the type and purpose of the product, the nature of the contract and the circumstances;
- in the case of a continuous digital service for a period not exceeding two years: within two years from performance.
If the consumer does not install the provided updates within a reasonable period, the Seller is not liable for defects if:
- the consumer was informed in advance of the importance of the update and the consequences of failure to install it;
- the failure to install the update or the defective installation was not caused by shortcomings in the instructions provided by the Seller.
Exceptions to the finding of defective performance
The following shall not be considered defective performance:
- the consumer was expressly informed before purchase that certain characteristics of the goods differ from the usual characteristics;
- and the consumer expressly accepted this separate deviation when concluding the contract.
Requirements for contractual performance in the sale of digital content under a consumer contract
The Seller supplies the digital content to the consumer. Unless the parties provide otherwise, the Seller is obliged to make the digital content available to the consumer without undue delay after conclusion of the contract, in the latest version available at the time of conclusion of the contract.
The service is deemed to have been performed when the digital content, or the solution necessary to access or download it, reaches the consumer or the physical or virtual device designated by the consumer.
The Seller is obliged to ensure that the consumer:
- receives notification of all updates, including security updates,
- and receives those updates that are necessary to maintain the contractual conformity of the digital content or digital service.
If the contract is aimed at the continuous supply of digital content for a fixed period, the Seller is obliged to maintain contractual operation throughout the entire contractual period.
Exclusion of liability in the event of failure to update:
If the consumer does not install the updates made available by the Seller within a reasonable period, the Seller is not liable for a defect in the service, provided that:
- the consumer was informed in advance about the availability of the update and the consequences of failure to install it,
- the lack of update does not result from an error or deficiency in the instructions provided by the Seller, provided that:
- the Seller informed the consumer of the availability of the update and the consequences of failure to install it; and
- the failure to install the update or the defective installation by the consumer was not caused by shortcomings in the installation instructions provided by the Seller.
Statutory warranty
When may you exercise your statutory warranty rights?
In the event of defective performance by the Seller, you may assert a statutory warranty claim against the Seller according to the rules of the Civil Code and, in the case of consumer contracts, according to the special rules applicable to consumers.
What rights do you have under a statutory warranty claim?
You may primarily request repair or replacement, unless fulfilment of the chosen claim is impossible or would involve disproportionate additional costs for the Seller compared with the other remedy, taking into account the value represented by the Goods in faultless condition, the seriousness of the breach of contract and the inconvenience caused to the Buyer by fulfilling the remedy.
- If the Seller has not undertaken the repair or replacement, cannot fulfil this obligation within an appropriate deadline while safeguarding the Buyer's interests, or if the Buyer's interest in repair or replacement has ceased, the Buyer may, at their choice, request a proportionate reduction of the purchase price, repair the defect themselves or have it repaired by another at the Seller's expense, or withdraw from the contract.
- There is no right of withdrawal due to an insignificant defect.
The Buyer may switch from the chosen statutory warranty right to another, but shall bear the costs caused by the switch unless it was justified or was caused by the Seller.
In the case of a consumer contract, it shall be presumed until proven otherwise that a defect recognised within one year from the performance of the Goods and goods containing digital elements already existed at the time of performance, unless this presumption is incompatible with the nature of the Goods or the nature of the defect.
For used goods, warranty and guarantee rights generally differ from the usual rules. Defective performance may also exist in the case of used goods, but when determining what performance the consumer may reasonably expect, the circumstances arising from the used nature of the goods must be taken into account. Due to obsolescence, certain defects may occur more frequently, and as a result it cannot be presumed that used goods may have the same quality as newly purchased goods. Therefore, the Buyer may exercise warranty rights only in respect of defects that go beyond and are independent of defects resulting from use. If the defect of the used Goods was known to the consumer Buyer and was communicated at the time of purchase, the Service Provider is not liable for the known defect.
The Seller may refuse to bring the goods into conformity if repair or replacement is impossible or would involve disproportionate additional costs for it. In assessing this, the value of the goods in faultless condition and the seriousness of the breach of contract must also be taken into account.
The consumer is also entitled, in proportion to the seriousness of the breach of contract, to request a proportionate reduction of the consideration or to terminate the sales contract if
- the Seller has not carried out the repair or replacement, or has carried it out but has not fulfilled, in whole or in part, the following conditions
- the Seller must ensure the taking back of the replaced goods at its own expense
- if repair or replacement requires the removal of goods that were installed according to the nature and purpose of the goods before the defect became apparent, the obligation to repair or replace includes removal of the non-conforming goods and installation of the replacement or repaired goods, or bearing the costs of removal and installation.
- the Seller has refused to bring the goods into conformity
- a repeated performance defect has occurred despite the Seller's attempt to bring the goods into conformity
- the defect in performance is so serious that an immediate price reduction or immediate termination of the sales contract is justified, or
- the Seller has not undertaken to bring the goods into conformity, or it is clear from the circumstances that the business will not bring the goods into conformity within a reasonable deadline or without causing significant inconvenience to the consumer.
If the consumer wishes to terminate the sales contract on the grounds of defective performance, the Seller bears the burden of proving that the defect is insignificant.
The Consumer is entitled to withhold the still unpaid part of the purchase price, in whole or in part and proportionate to the seriousness of the breach of contract, until the Seller fulfils its obligations relating to contractual performance and defective performance.
As a generally applicable rule:
- the Seller must ensure the taking back of the replaced goods at its own expense
- if repair or replacement requires the removal of goods that were installed according to the nature and purpose of the goods before the defect became apparent, the obligation to repair or replace includes removal of the non-conforming goods and installation of the replacement or repaired goods, or bearing the costs of removal and installation.
The calculation of the reasonable deadline for repair or replacement begins at the time when the Consumer notified the Seller of the defect.
The Consumer must make the goods available to the Seller for the purpose of repair or replacement.
A proportionate reduction of the consideration may be applied if its amount equals the difference between the value of the goods in the case of contractual performance and the value of the defective goods actually received.
The Consumer may exercise the statutory warranty right to terminate the sales contract by means of a clear legal statement addressed to the Seller and aimed at terminating the contract.
If defective performance affects only part of the goods, the right to terminate the contract may be exercised only in respect of that part. However, if the Consumer cannot reasonably be expected to keep the faultless products, the Consumer is entitled to terminate the entire contract.
If the Consumer terminates the contract, in whole or in part, the following obligations apply:
- The Consumer is obliged to return the affected goods at the Seller's expense,
- The Seller is obliged to refund the purchase price without delay as soon as the returned goods or the document proving their dispatch comes into its possession.
Within what deadline may you assert your statutory warranty claim?
You are obliged to report the defect without delay after discovering it. A defect reported within two months of discovery shall be deemed to have been reported without delay. However, please note that you may no longer assert your statutory warranty rights beyond the two-year limitation period from performance of the contract.
The part of the repair period during which the Buyer cannot use the Goods as intended is not included in the limitation period.
For the part of the Goods affected by replacement or repair, the limitation period for the statutory warranty claim starts again. This rule also applies if a new defect arises as a result of the repair.
If the subject of a contract between a consumer and a business is a used item, the parties may agree on a shorter limitation period; however, a limitation period of less than one year may not be validly stipulated in this case.
Against whom may you assert your statutory warranty claim?
You may assert your statutory warranty claim against the Seller.
What other conditions apply to enforcing your statutory warranty rights?
Within one year from performance, there are no further conditions for enforcing your statutory warranty claim beyond notifying the defect, provided that you prove that the Goods were supplied by the Seller. After one year from performance, however, you must prove that the defect you discovered already existed at the time of performance.
Product warranty
In what case may you exercise your product warranty right?
In what case may the product warranty right be enforced?
If the movable item (Goods) forming the subject of the sale proves defective, the Consumer may, at their choice, exercise a product warranty claim instead of or in addition to statutory warranty rights according to the rules of the Civil Code.
Content of the product warranty claim
The Consumer may request repair or replacement of the defective Goods as a product warranty claim.
When is the Goods considered defective?
The Goods are defective if:
- they do not meet the quality requirements in force at the time they were placed on the market, or
- they do not have the characteristics specified by the manufacturer or stated in the description published by the manufacturer.
Deadline for enforcing a product warranty claim
The Consumer may enforce a product warranty claim within two years from the date on which the Goods were placed on the market by the manufacturer. The deadline is forfeiting, meaning that after two years the claim can no longer be enforced.
Against whom may the product warranty claim be enforced?
The product warranty right may be enforced against the manufacturer or distributor of the product (collectively: manufacturer).
Burden of proof
In the case of a product warranty claim, the Consumer bears the burden of proving that the defect already existed at the time the product was placed on the market.
Cases in which the manufacturer is exempt
The manufacturer is exempt from its product warranty obligation if it can prove that:
- the Goods were not manufactured or placed on the market within the scope of its business activity, or
- the defect could not be recognised according to the state of scientific and technical knowledge at the time of placing on the market, or
- the defect results from the application of a statutory provision or official requirement.
For exemption, it is sufficient for the manufacturer to prove the existence of one of these conditions.
Relationship between product warranty and statutory warranty
It is important to know that, due to the same defect, the Consumer may not assert product warranty and statutory warranty claims in parallel. If the Consumer successfully enforces a product warranty claim (the product is replaced or repaired), any further warranty claim regarding the repaired or replaced product may be exercised only against the manufacturer.
Guarantee
In what case may a guarantee right be enforced?
Pursuant to Government Decree 151/2003 (IX. 22.), the Seller is subject to a mandatory guarantee obligation in the case of the sale of certain durable consumer goods, such as technical equipment, tools and machines, and certain accessories and components thereof. The itemised list subject to mandatory guarantee is contained in Annex 1 to Decree 10/2024 (VI. 28.) of the Ministry of Justice.
How can a guarantee claim be proven?
To enforce a guarantee claim, it is sufficient to present the document proving payment of the consideration, especially if the sale price of the consumer goods does not exceed HUF 50,000. In such a case, the Seller is not obliged to issue a separate guarantee certificate.
If a guarantee certificate is issued, the absence of it or the failure to hand it over does not prevent proof of the conclusion of the contract by invoice or receipt. Presentation of these documents enables the exercise of guarantee rights.
Important information:
The exercise of guarantee rights may not be made conditional upon returning the original packaging of the product, even if the packaging has already been opened.
Voluntary guarantee
The Seller is entitled to voluntarily undertake a guarantee for certain products in addition to the mandatory guarantee. In such a case, a guarantee statement must be provided to the Consumer, in which the Seller determines the conditions and duration of the voluntary guarantee.
The Seller must make the guarantee statement available to the Consumer at the time of performance on a durable medium (for example by e-mail or in printed form).
The guarantee statement must include:
- a clear statement that, in the event of defective performance of the goods, the Consumer is entitled to exercise statutory warranty rights free of charge under the law, and that these rights are not affected by the guarantee
- the name and address of the party obliged under the guarantee
- the procedure to be followed by the Consumer in order to enforce the guarantee
- the identification of the goods to which the guarantee applies and
- the conditions of the guarantee,
- the purchase price of the Goods.
What rights and within what deadline are you entitled to in the case of a mandatory guarantee?
Exercising guarantee rights
If the product falls within the scope of the guarantee, the Buyer may exercise the following rights:
- They may request repair or replacement of the product, unless fulfilment of the chosen claim is impossible or would involve disproportionate additional costs for the Seller.
- If repair or replacement is not possible, or the Seller cannot carry them out within an appropriate deadline while taking the Buyer's interests into account, the Buyer is entitled to request a price reduction or withdraw from the contract.
- The guarantee claim may be enforced within the guarantee period on the basis of the legislation in force, especially Government Decree 151/2003 (IX. 22.).
The Buyer may report their guarantee claim at the following places:
- at the Seller's registered office,
- at any premises or branch office of the Seller,
- or at the repair service indicated by the Seller on the guarantee certificate.
Enforcement deadline
A guarantee claim may be enforced during the guarantee period. The guarantee period under Government Decree 151/2003 (IX. 22.) is:
a. two years in the case of a sale price reaching HUF 10,000 but not exceeding HUF 250,000,
b. three years above a sale price of HUF 250,000.
Failure to meet these deadlines results in loss of rights; however, in the case of repair of the consumer goods, the guarantee period is extended from the day of handing over for repair by the period during which the Buyer could not use the consumer goods as intended because of the defect.
The guarantee period begins when the consumer goods are handed over to the Buyer, or, if commissioning is performed by the Seller or its agent, on the day of commissioning.
If the Buyer has the consumer goods commissioned more than six months after handover, the starting date of the guarantee period is the date of handover of the consumer goods.
Rules relating to the handling of guarantee claims
When handling repair, the Seller must endeavour to carry out the repair within 15 days. The deadline for repair begins upon receipt of the consumer goods.
If the duration of repair or replacement exceeds fifteen days, the Seller is obliged to inform the Buyer about the expected duration of the repair or replacement.
If, during the guarantee period, upon the first repair of the consumer goods, the Seller determines that the consumer goods cannot be repaired, the Seller is obliged, unless the buyer provides otherwise, to replace the consumer goods within eight days. If replacement of the consumer goods is not possible, the business is obliged to refund to the consumer, within eight days, the purchase price indicated on the guarantee certificate or, in its absence, on the proof presented by the consumer confirming payment of the price of the consumer goods, namely an invoice or receipt issued under the VAT Act.
By accepting the GTC, the Buyer agrees that information may be provided to them electronically or by another method suitable for proving receipt by the Buyer.
If the Seller cannot repair the consumer goods within 30 days:
- if the Buyer consents, the repair may be performed for them at a later deadline, or
- if the Buyer does not consent to later performance of the repair or has not made a statement in this regard, the consumer goods must be replaced within eight days after the unsuccessful expiry of the thirty-day deadline, or
- if the Buyer does not consent to later performance of the repair or has not made a statement in this regard, but replacement of the consumer goods is also not possible, the Seller is obliged to refund to the consumer, within eight days after the unsuccessful expiry of the thirty-day repair deadline, the purchase price indicated on the guarantee certificate or, in its absence, on the proof presented by the consumer confirming payment of the price of the consumer goods, namely an invoice or receipt issued under the VAT Act.
If the consumer goods become defective for the 4th time, unless the consumer provides otherwise, the Seller is obliged to replace the consumer goods within eight days. If replacement of the consumer goods is not possible, the business is obliged to refund to the consumer, within eight days, the purchase price indicated on the guarantee certificate or, in its absence, on the proof presented by the consumer confirming payment of the price of the consumer goods, namely an invoice or receipt issued under the VAT Act.
Consumer goods subject to mandatory guarantee that are fixed-installed, or weigh more than 10 kg, or cannot be transported as hand luggage on public transport, with the exception of vehicles, must be repaired at the place of operation. If repair cannot be carried out at the place of operation, the business, or, in the case of a repair claim enforced directly with the repair service, the repair service, shall arrange dismantling and installation as well as transportation to and from the place of repair.
Exceptions from the guarantee
The provisions set out under “Rules relating to the handling of guarantee claims” do not apply to electric bicycles, electric scooters, quads, motorcycles, mopeds, passenger cars, motorhomes, caravans, trailer caravans, trailers, or motorised watercraft.
However, in the case of these Goods as well, the Seller must endeavour to fulfil the repair claim within 15 days.
If the duration of repair or replacement exceeds fifteen days, the Seller is obliged to inform the Buyer about the expected duration of the repair or replacement.
What is the relationship between guarantee and other warranty rights?
The guarantee exists alongside warranty rights (product warranty and statutory warranty). The fundamental difference between general warranty rights and guarantee is that, in the case of guarantee, the burden of proof is more favourable to the consumer.
The Seller's voluntary guarantee undertaking during the period of mandatory guarantee may not contain conditions for the consumer that are less favourable than the rights provided by the mandatory guarantee rules. Thereafter, however, the conditions of the voluntary guarantee may be freely determined, but even in this case the guarantee may not affect the existence of the consumer's rights arising from law, including rights based on statutory warranty.
Replacement request within three working days
If the Buyer submits a replacement request within three working days after the purchase, the Seller is obliged to replace the durable consumer goods, provided that the product is new and the replacement request was enforced within the deadline. In this case, the product must be regarded as if it had already been defective at the time of sale.
Exemption from guarantee obligation
In the case of the same defect, the Buyer may exercise:
- statutory warranty and guarantee claims, and
- product warranty and guarantee claims as well,
however, the same right may not be enforced repeatedly on the basis of the same defect. For example, if the product has been replaced by the Seller under guarantee, the same defect may no longer be relied upon later on the basis of statutory warranty or product warranty.
Statutory warranty rights – in the case of Buyers not qualifying as consumers General rules of statutory warranty rights
A Buyer not qualifying as a consumer may enforce the following statutory warranty rights in the event of defective performance by the Seller, in accordance with the provisions of the Civil Code:
- They are entitled to request repair or replacement, unless fulfilment of the chosen claim is impossible or would involve disproportionate additional costs for the Seller compared with fulfilment of another claim.
- If they have not requested repair or replacement, or if it cannot be fulfilled, they are entitled to request a proportionate reduction of the consideration, have the defect repaired themselves at the Seller's expense, or withdraw from the contract.
The Buyer may switch from the chosen statutory warranty right to another, but must bear the costs of the switch unless the switch was justified or caused by the Seller.
Provisions relating to used goods
In the case of used products, the following deviations apply to the exercise of statutory warranty rights:
Defective performance may be established, but the used nature of the product and the natural occurrence of defects arising from it must be taken into account.
The Buyer may exercise a statutory warranty claim only in respect of defects that go beyond defects resulting from use and arose independently of them.
If the defect of the used Goods was a defect known and communicated at the time of purchase, the Seller is not liable in respect of that defect.
In the case of Buyers not qualifying as consumers, the deadline for enforcing a statutory warranty claim is 1 year, calculated from performance, i.e. from the date of handover of the goods. In the case of buyers not qualifying as consumers, the deadline for enforcing the statutory warranty right is 1 year, starting on the day of performance (handover).